Shipping policy

We aim to dispatch all in-stock orders within 48 hours of payment confirmation (Monday–Friday). Dispatch times may vary depending on stock availability.

Please note: items marked as ‘Available to Order’ are not held in stock and are ordered from our suppliers on your behalf. These items are excluded from the 48-hour dispatch aim and may take longer. We will contact you with an estimated dispatch date where applicable.

UK Delivery Rates

UK (England, Wales, Scotland & Northern Ireland)

FREE delivery on orders over £75*
Standard Delivery (3–5 working days): £4.99
Orders under £75 may incur shipping charges between £4.99–£14.99, depending on the item type.

*Free delivery applies to standard items only. Aerosols, fuels and lithium batteries (LiPo) are subject to special shipping charges regardless of order value—see below.

Restricted Items — Special Shipping Charges

Due to courier and safety regulations, the following product types cannot be sent via standard delivery and incur additional shipping charges.

These charges apply to all orders regardless of order value. Restricted items are not eligible for free delivery.

Fuels (Mainland UK only)

Standard Delivery (2–4 working days): £14.99
Maximum quantity per order: 10 litres / 2 gallons

Aerosols & Spray Paints (Mainland UK only)

Standard Delivery (2–4 working days): £14.99

Lithium Batteries — LiPo (Mainland UK only)

Standard Delivery (2–4 working days): £14.99

If your order contains a mixture of standard and restricted items, the restricted-item shipping charge will apply to those items. Standard items in the same order may still qualify for free delivery if the standard portion meets the £75 threshold.

Items that cannot be shipped to your location will be removed from your basket during checkout where possible.

Delivery Information

  • Deliveries are made via Royal Mail or approved couriers.
  • Standard deliveries may take up to 5 working days after dispatch.
  • Services may not be available to some remote areas.

Shipping Restrictions

  • We do not ship to PO Boxes or BFPO addresses.
  • International shipping is not currently available.
  • We do not ship to Spain, the USA or Australia.

Delivery Problems, Address Errors & Missed Deliveries

Tracking Shows as Delivered

If your tracking shows that your parcel has been delivered but you cannot locate it, please check:

  • the delivery photograph and tracking details;
  • any nominated or usual safe place;
  • with members of your household;
  • with immediate neighbours; and
  • with reception, security, the post room or colleagues if you used a workplace address.

If you still cannot locate the parcel, please contact us promptly. We will review the available delivery evidence and, where appropriate, raise an enquiry with the courier.

Workplace & Business Addresses

If you choose a workplace or business as your delivery address, the courier may hand the parcel to reception, security, a post room, a colleague or another person accepting deliveries at that address.

Please ensure the delivery address includes the correct business name, building, unit, department and any other information needed to locate you.

If tracking confirms delivery to the workplace or business address supplied at checkout, you will be responsible for checking with the relevant people at that address and attempting to recover the parcel.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct. This includes the postcode, house or unit number and, where applicable, the business name or department.

If you notice an error, please contact us immediately. We will try to amend the address if the order has not been dispatched, but changes cannot be guaranteed once processing has begun.

Once an order has been dispatched, we may be unable to redirect or recover it. If the courier confirms that the parcel was correctly delivered to the address supplied at checkout, you will be responsible for attempting to recover it from that address.

Access Models will provide available tracking information and reasonable assistance, but a replacement or refund cannot be guaranteed if the parcel cannot be recovered.

This will not apply if Access Models entered the address incorrectly or the courier delivered the parcel somewhere other than the address supplied at checkout.

Missed Deliveries & Returned Parcels

Customers are responsible for monitoring their tracking information and responding to any courier delivery instructions where reasonably possible.

If a parcel is returned to us because delivery attempts were missed, it was not collected from a collection point, the address was incorrect or incomplete, or the courier could not access the delivery address, the customer will be responsible for the cost of sending it again.

Re-dispatch will take place once the parcel has been returned to us, checked and the additional postage has been paid.

Lost or Damaged Parcels

If a parcel appears to be lost or arrives damaged, please contact us promptly with your order number and any relevant photographs or tracking information.

If your parcel is lost in transit or arrives damaged, we will send you a replacement or give you a refund. We will not make you wait for the outcome of our claim with the courier. We may ask you for written confirmation so that we can raise our own claim with the courier.

Please retain the item, packaging and delivery label while the matter is being investigated, as the courier may require photographs or an inspection.

Returns

  • Change of mind: 14 days from receipt to tell us you are cancelling
  • Faulty, damaged or incorrect items: your full rights under the Consumer Rights Act 2015 apply – a full refund within 30 days of delivery; after that, a repair or replacement, or a price reduction or final refund if that fails. Faults that appear within 6 months are presumed to have been present on delivery, and you can make a claim up to 6 years after delivery (5 years in Scotland).
  • Please contact us before sending anything back, but we will never refuse a valid return because it was not approved in advance.
  • Change-of-mind returns: we will send you a returns label and deduct its cost from your refund, and we will tell you the cost before we send it.
  • Faulty or incorrect items: we will send you a free returns label, refund the original delivery charge, and refund you within 14 days of agreeing that you are entitled to a refund.
  • If you cancel your whole order, we will refund the standard delivery charge you paid, including the £14.99 restricted-item rate. Any extra paid for express delivery is not refunded. If you cancel only part of your order, delivery charges are not refunded.
  • Aerosols, spray paints, fuels and lithium batteries (LiPo) can be returned on change of mind, but must travel by specialist courier, at your cost. We will advise you how to return them safely.
  • Sealed hygiene items, and sealed audio or video recordings or computer software, cannot be returned on change of mind once unsealed after delivery.
  • If a change-of-mind return has been handled more than was needed to inspect it (for example, a kit assembled, glued or painted, or an RC model or engine run or fuelled), we will deduct an amount for the loss in value rather than refuse it.
  • We may decline a fault claim if the damage was caused by misuse or normal wear and tear.
  • Full details are in our Returns & Refunds Policy.

Price Match Guarantee

Found it cheaper? Let us know and we’ll match it. We match prices – we don’t beat them.

We will match the price of another retailer when:

  • the retailer is based in the UK and VAT-registered (Amazon and eBay marketplace sellers are excluded)
  • the item is identical and brand new
  • the item is in stock both with the other retailer and with us
  • we compare the total delivered price, including VAT

How to ask: before you buy, contact us by email at sales@accessmodels.co.uk, by phone on 01636 673116 or in our Newark store, and give us a link to the cheaper price. We will check your request and confirm whether we can match it, and we may decline a request if we cannot verify it.

A confirmed price match is valid for 48 hours from when we confirm it.

Exclusions:

  • Pre-orders and clearance items are excluded
  • Obvious pricing errors are excluded (for example, a £100 kit listed at £5)
  • A price match cannot be combined with discount codes, promotions or other offers
  • One price match per order

Our Price Match Guarantee applies to purchases in store and online. In store, we match the competitor’s delivered price against our shop price.

Full price match terms are set out in Section 20 of our Terms of Service.