Refund policy

• Email: sales@accessmodels.co.uk

• You must tell us that you want to cancel within 14 days of delivery – please email sales@accessmodels.co.uk with your order number. You can use our model cancellation form if you wish, but you do not have to
• You then have 14 days from the day you tell us you are cancelling to send the item back
• You may handle and inspect the item as you would in a shop, but please take reasonable care of it and return it in its original packaging where possible
• If an item has been handled more than is needed to establish its nature, characteristics and functioning – for example, a kit that has been assembled, glued or painted, or an RC model or engine that has been run or fuelled – we may reduce your refund to reflect any loss in value caused by that handling
• If an item comes back damaged or showing signs of handling, we will not refuse your return; instead, we will deduct an amount from your refund to reflect the loss in value
• We do not charge a restocking fee

• We will refund the price you paid for the items
• If you cancel your whole order, we will also refund the standard delivery charge you actually paid, including the £14.99 restricted-item rate where it applied. If you paid extra for express delivery, we will not refund that extra cost
• If you cancel only part of your order, we will not refund any delivery charge
• Return postage costs are your responsibility. We will send you a returns label and deduct its cost from your refund, and we will tell you the cost before we send the label
• Aerosols, spray paints, fuels and lithium batteries (LiPo) can be returned if you change your mind, but they must be sent back by a specialist courier to travel safely. We will advise you how to return them, and the cost of the specialist courier is your responsibility
• We will refund you within 14 days of receiving the items back, or within 14 days of you giving us proof that you have sent them, whichever is sooner. If you cancel before we have dispatched your order, we will refund you within 14 days of you telling us
• Refunds are issued to the original payment method

• Within 30 days of delivery, you can reject the item for a full refund
• After 30 days, you can ask for a repair or replacement. If a repair or replacement is not possible, or does not fix the problem, you can ask for a price reduction or a final refund
• A fault that appears within 6 months of delivery is presumed to have been present on delivery, unless we can show otherwise
• You can make a claim up to 6 years after delivery (5 years in Scotland)
• Please inspect your order on arrival and contact us immediately if there is a problem

• We will send you a free returns label and cover return postage
• If you are entitled to a refund, we will refund the price of the item and the original delivery charge
• We will refund you within 14 days of agreeing that you are entitled to a refund
• We may decline a fault claim if the problem was caused by misuse, accident or normal wear and tear

• Requests must be made within 28 days of delivery
• Acceptance is at our discretion

• Vouchers are valid for 12 months
• No cash refunds are available for goodwill returns
• Return postage is your responsibility

• Gift cards
• Sealed items that are not suitable for return for health protection or hygiene reasons, once they have been unsealed after delivery
• Sealed audio or video recordings or computer software, once they have been unsealed after delivery

• Your bank or card provider may take an additional 3–5 business days to process the refund
• If you have not received your refund within these times, please contact us

• For change-of-mind returns, the cost of the returns label is deducted from your refund (see section 2). Faulty or incorrect items are returned free of charge
• If you cancel your whole order under your 14-day right to cancel, your refund will include the standard delivery charge you paid (see section 2). If you cancel only part of your order, delivery charges are not refunded
• If a change-of-mind return arrives damaged, incomplete or handled more than was needed to inspect it, we will reduce your refund to reflect the loss in value rather than refuse it

Found it cheaper? Let us know and we’ll match it. We match prices – we don’t beat them.

We will match the price of another retailer when:

• the retailer is based in the UK and VAT-registered (Amazon and eBay marketplace sellers are excluded)
• the item is identical and brand new
• the item is in stock both with the other retailer and with us
• we compare the total delivered price, including VAT

How to ask: before you buy, contact us by email at sales@accessmodels.co.uk, by phone on 01636 673116 or in our Newark store, and give us a link to the cheaper price. We will check your request and confirm whether we can match it, and we may decline a request if we cannot verify it.

A confirmed price match is valid for 48 hours from when we confirm it.

Exclusions:

• Pre-orders and clearance items are excluded
• Obvious pricing errors are excluded (for example, a £100 kit listed at £5)
• A price match cannot be combined with discount codes, promotions or other offers
• One price match per order

Our Price Match Guarantee applies to purchases in store and online. In store, we match the competitor’s delivered price against our shop price.

Because a price match must be agreed before you buy, we can’t refund the difference on an order that has already been placed.

Full price match terms are set out in Section 20 of our Terms of Service.