Branchline BR Vaa Van BR Railfreight Red & Grey [W] 38-128B

We offer a range of delivery options across the UK.

England & Wales:

• Free Standard Delivery (3-5 working days) on orders over £75
• Standard Delivery: £4.99 (3-5 working days)
• Express Next Day: £9.95
• Small Items: £2.99

Scotland:

• Standard Delivery: £7.99 (3-5 working days)
• Express: £19.99 (1-3 working days)

Northern Ireland:

• Standard Delivery: £7.99 (3-5 working days)
• Express: £19.99 (2-4 working days)

Dispatch Times:

Items in stock at our Newark shop are dispatched within 1-2 working days. Items sourced from our suppliers are dispatched within 3-5 working days. Express next-day delivery is available for items held in our shop only.

Hazardous Items:

Aerosol paints, fuels, and items containing lithium batteries require specialist delivery and may incur additional charges.

Returns:

In the event that a customer is not available to receive their order, and the item is returned to us by the courier, the customer is responsible for covering the costs of re-posting.

To request a return, contact us at sales@accessmodels.co.uk or call 01636 673116.

Access Models offers exchange or refund for eligible returns, excluding faults due to misuse or wear and tear. Customers are responsible for return postage costs, except in cases of damage or fault. Refunds are issued in accordance with the returns policy, excluding opened packages unless they are faulty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with its original packaging. You’ll also need the receipt or proof of purchase.

Please note that refunds will only cover the cost of the item(s) purchased and will not include any postage or shipping fees.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@accessmodels.co.uk.